Help
Some you might not be getting notifications from PM, emails, notification when someone replies to a post or even someone writes to you privately from another domain to a bellsouth email address.
The Bellsouth recipient will not get these emails depending on what criteria AT&T decides to block at random with no cause. We know for a fact that they are now blocking most forums (maybe not all) that constantly send out notifications to the user with the Bellsouth. net address for PMs, etc. Even though the forum is private and does not spam.
Read below, at the end we provide a few solutions on how to deal with this if you are a Bellsouth customer.
NOTE: Thanks to Ben Totanes for pointing out that this now also applies to all AT&T (att.net) accounts and sbcglobal.net accounts.
He states below:
I've thought about this a great deal, and I think my initial concerns have proven true. Taking two companies who were neck and neck in the race for nations worst tech support and merging them was a very bad idea. This became even more apparent as I was troubleshooting an issue where one of our clients was unable to send email to a specific domain (AT&T's Bellsouth.net domain).
One of our clients recently noticed their messages to BellSouth.net were being delayed and then they received an NDR. The error messages they received looked like: "This is an automatically generated Delivery Status Notification. Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server."
There are a few steps you can take to greatly expedite the troubleshooting process:
1)If you are blocked, send an email to:
bellsouth_unblock@abuse-att.net
a. List all Originating domains. Example: jeeptalk.net, harry.com, forte.com, etc.
Tell them that you are not gettting emails from them and they should open this up, it was working before and now it is not.
b. IP Address of mail server: if known
e. Contact Email: If Possible
f. Time issue was first noticed:
g. Error received: If you actually get the email
This issue took far more time to troubleshoot than it should have due to the obscure/misleading NDR message from Bellsouth.
I'm hoping that by posting this I might save a few people a bit of time.
Now for some solutions:
1. Call your Bellsouth.net and have them start a ticket, tell them to give you the ticket number.
2. Write and email from your bellsouth.net address to:
abuse_rbl@abuse-att.net postmaster@bellsouth.net postmaster@att.net bellsouth_unblock@abuse-att.net postmaster@abuse-att.net
Sample Email:
Dear Sir,
I am a Bellsouth DSL customer.
You are blocking incoming emails from people that I do business with and I depend on receiving personal emails. Please stop blocking these domains at once.
I've contacted your support department and have a ticket number #999999999
The domains that are being blocked and that I need to receive email from are:
xyz.com
stick.com
etc.com
andsoforth.com
I have sent copies of this email to the following email addresses:
abuse_rbl@abuse-att.net postmaster@bellsouth.net postmaster@att.net bellsouth_unblock@abuse-att.net postmaster@abuse-att.net
Please contact me at once:
Your Name
Contact phone numbers
You may look at my Bellsouth accounts, I've had service with you a long time and do not wish to cancel.
Thank you,
Your Name
If anyone on JeepTalk is having problems in receiving emails from our domain or from others that have a different domain let us know on what you have done and when Bellsouth finally solves your problem.
Admin
